Sylvie Leveiller | White Chair Creative

FAQs

 

BRANDING

How long does the branding process take?
My Business Branding package typically takes 3-4 weeks. The timeline will vary accordingly if additional services are added on, and depending on how quickly I can get feedback between rounds of refinement.

What if I just want a logo?
I've found that branding work is the most successful for my clients when I'm able to craft a complete brand package from the ground up through a full brand identity. That being said, if you’re simply looking for an icon to be designed this may fall under a custom illustration request.

I already have a logo that I’m happy with, I now need marketing material, can you help?
Absolutely! I can work with an existing fully developed, vector logo. Some of the marketing material design that I offer are: business cards, flyers, postcards, brochures, corporate reports, editorial layouts, social media graphics, website graphics, etc. The cost of this will be quoted before beginning any work, once I have a clear idea of what you need.

Do you design websites?
Yes I do. I use Squarespace’s platform since it’s easy to use for my clients, it’s affordable, and has a variety of beautiful templates to start from. If you’re interested in having me create a Squarespace site for you, please contact me here and I will be in touch.


ILLUSTRATION

Are you available for commissions?
Yes! I always look forward to hearing your ideas for custom illustrations, wether it be for a pencil drawing, watercolour, acrylic or digital illustration.

How much does a custom illustration cost?
Depending on size, style and detail requested, custom illustrations can cost between $80 - $400. If you’re interested in getting a quote for a custom illustration, please get in touch here.


SHOP

When will my order be processed?
Your order will be shipped 2-3 business days after you place your order. If I am on vacation you will see an announcement at the top of my shop, which means processing time will be longer.

When will I receive my order?
The time it takes for the order to get to you, depends on the post offices (mine and your local post office), weather and mail volume. But from experience, these are the estimated shipping times:

Canada: 2-4 business days

United States: 4-6 business days

Europe: 4-7 business days

Australia, New Zealand, Oceania: 10 - 14 business days

Asia: 10 - 14 business days

If you want to track your order, I always suggest to select “tracked shipping” at the checkout.

Do you accept refunds or exchanges?
I don’t accept returns, exchanges or cancellations, but please contact me if you have a problem with your order!

What carrier do you ship with?
I ship all orders using Canada Post.